- User Guide
no secret that the Apple lightning cable is one of the most challenging
/ problematic cables ever made. The help forum on the Apple website
has almost 200,000+ discussions dedicated to how problematic the
cord and the authenticator chip inside the lightning plug is.
With that in mind, here are some suggestions and recommendations
of what to do / not to do on your cable.
(1) Make sure you’re using Apple-certified accessories and the
right power source.
Your iPhone requires a minimum of 5w, iPad require a minimum of
10w and iPad with Retina Display require a minimum of 12w for
the iOS to recognize the cable.
(2) “This cable or accessory is not
certified and may not work reliably with this iPhone.” or “This
accessory is not supported by this device.”
If you see one of these alerts, unplug your device and clean both
8pin and USB connector. The contacts connecting the 8 pin connector
often get dirty and prevents the connector from making good electrical
connection to the iPhone. Check you cables 8 pin connector every
3 months, use a eyeglass cleaning cloth to wipe and polish the
8 pin connector when needed.
(3) Phone won't charge unless charger
is pulled in a certain angle.
Look at the connector at the bottom of your iPhone and make sure
it’s free of debris, it's amazing how much lint it will collects,
the lint prevents the cable from making good electrical connection
to the iPhone. Cleaned the port with a toothpick, then reconnect
the USB cable.
(4) Do not forcibly twist and turn
the cable during charge, sync or storage.
Your Statement WKW cable is a military grade MIL-STD-810 foil
and braid double shielded cable. If you routinely force the cable
in a abnormal angle during charge, sync or storage, the braided
metal shield inside the cable may create a habit-forming lump,
however it will not affect the function of sync and charge.
(5) Do not pull the cable from an angle.
Please keep in mind that nothing is indestructable. Statement
WKW was designed to be robust, because both 8pin and USB is hot-pluggable,
the connectors would be used more frequently and perhaps with
less care, than other connectors. However they are not unbreakable,
both connector and heat shrink is design to break off if the pressure
is strong enough to prevent equipment (iPhone, iPod or PC) damage.
This design was made so that both connectors on the less expensive
cable would bear the most wear instead of the more expensive iPhone,
iPod or PC.
(6) Do not keep your cable in a vehicle
or in wet/moist climates.
The 8pin connector is not waterproof or corrosion resistant, if
the Lightning end of the cable is wet while plugged into a vehicle’s
12 volt power outlet, it can arc/short the cable's authenticator
chip. In worse cases, your iPhone could be damaged. Keeping your
cable in a vehicle is the leading cause of corroded connector.
* The page was last updated on
iPhone, iPod, iPod classic®, iPod nano® and iPod touch® are trademarks
of Apple Inc., registered in the U.S. and other countries, and
Apple Lightning is a trademark of Apple Inc.